** Please be advised our store is currently in holiday mode. Please continue to use the "Contact" page link if you have any inquiries.**

Shop Policies

Shipping & Postage Policy

Postage/Shipping – Covid 19

All shipping prices are quoted in United States Dollars (USD). This is the default currency for this store.

Free shipping applies to all orders over $150 USD.

We only use Australia Post services, please note that all Domestic and International postal services are experiencing delays, including Australia Post.

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*** COVID and Other Shipping Delays/Suspension of Services ***                -  Updated 7 January 2022

We have been informed that some services to overseas countries have been suspended or severely reduced. Please contact us to confirm availability prior to placing order.

You may undertake your own research using the following resources:

https://auspost.com.au/service-updates/current-updates/international-service-updates

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

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All items are sent using either Domestic or International Standard Post, with Signature on Delivery. This provides adequate to protection to both you, the valued customer and us. In addition to Full tracking, parcels are also sent insured for the value of the purchase price.

Domestic
Delivery times offered and quoted by Australia Post can be found here:  https://auspost.com.au/service-updates/domestic-delivery-times) 

Currently (August 2021):

  • Express Post Nationally  2-3 business days
  • Standard Post                 5-8 business days

International

Delivery times offered and quoted by Australia Post can be found here: https://auspost.com.au/service-updates/international-delivery-times). 

Currently Standard International delivery times (August 2021):

  • USA               2-6 weeks. 
  • UK                 3-6 weeks.
  • Germany       5-7 weeks.
  • France           2-3 weeks (Express Post).
  • Italy               4 Weeks and counting.

Tracking details can be provided upon request and can be viewed here: https://auspost.com.au/mypost/track/#/search

Combined Postage

We are happy to combine postage on multiple same day order/purchases.

The postage calculator has been formulated on combined both the weight and order price of item(s).

All orders under US$150 will attract a minimum shipping/postage cost for Domestic and International Postage prices from Australia.

If you feel that the postage cost has been incorrectly applied or calculated, please feel free to contact us here: https://nkcards.com/pages/contact-me

Packaging

All single cards will be sent in:

  • In individual penny sleeve
  • Within a standard top loader
  • Within a bubble mailer
  • Within a sturdy box mailer

All card sets will be sent in (“Double Boxed”):

  • In appropriately sized cardboard or plastic count box (sized 100, 200, 400 or 800)
  • Surrounded by appropriate cushioned protection (bubble wrap or other protective product)
  • Within a sturdy box mailer

 All Unopened/Sealed Packs or Boxes will be sent in:

  • Small Volume Sealed Packs
    • Within a bubble mailer
    • Within a sturdy box mailer
  • Large Qty Sealed Packs or Boxes
    • In appropriately sized sturdy box mailer
    • Surrounded by appropriate cushioned protection (bubble wrap or other protective product)

Refund policy

Returns

Warranty Period
Our policy lasts 5 days from the time the product arrives with you. Our return policy is applicable only if there was an error in ordering or processing by us. We do not exchange or refund items that are due to a "buyers remorse or change of mind".

At the end of this warranty period, specifically 5 days since tracking delivery notification, the availability to seek refund(s) or exchange(s) are voided.

Returns Categories

Trading Card Packs, Boxes & Cases
All trading card pack and box sales are final.

Individual Cards
The card must be in the same condition it was in when shipped to receive a refund. Any variation to the condition of the card will result in a forfeited refund or partial refund at our discretion.

Errors in Ordering or Processing

If you feel there was a mistake when your order was being placed or if it was processed incorrectly then please contact us the day you receive your item(s). Returns and exchanges will be reviewed on an individual claim basis. Returns will only be accepted if the merchandise is still factory sealed (this includes sealed cases and boxes of trading cards) and in its original condition. Buyer assumes all shipping costs for returned items, except for orders that were shipped incorrectly.

Damaged Packages or Manufacturer Errors

Please inspect all packages for damages immediately upon receipt. Contact us promptly if you feel your order has been damaged in transport. Returns and exchanges for damaged items will be reviewed on a case-by-case basis. Please do not open the factory sealed cases/boxes/packs and inspect the contents if you suspect damage has been made to the physical items inside. Once an item is open, we cannot accept the return regardless of any damage incurred during transit.

In the rare event that cards inside of the unopened carton/box are damaged due to a manufacturer error, we will put you in contact with the appropriate manufacturer to help resolve the issue. Manufacturer replacement usually only lasts for one full calendar year after release of the product, but in most cases they will do their best to give you a fair resolution.

We are not responsible for any manufacturer errors, including production errors. Issues of this nature should be brought to the attention of the manufacturer.

Exchanges (if applicable)
We only replace items if they are defective or damaged during transit. We do not exchange items for change of mind.

If you need to exchange your product for the same item because yours was damaged, send us an email at sales@nkcards.com.

Return(s) Shipping for exchanges and refunds
If we agree that a return is valid and we accept responsibility to make good, please include return approval correspondence provided by us, original invoice (proof of purchase) with your product return.

You should mail your product to:

NK Cards, PO Box 579, Henley Beach, SA 5022, Australia. 

You will be responsible for paying for your own shipping costs for returning your item to us. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over $100, you must send it with a trackable shipping service.

We also advise that shipping insurance is also preferred. All refund or exchange processes will be voided, if product is not received by us. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed, and a funds will automatically be applied to your credit card or original method of payment, within the required processing time of your payment gateway provider.
If applicable, and due to our error or post office negligence, the refund amount will include postage and shipping price originally charged.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check the account of your payment method. Secondly, contact your credit card company or bank, it may take some time before your refund is registered in your account. Your Credit Card Company/bank can advise you if there are any payments that are pending. 

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nkcards.com. We will be happy to help trace the progress of the refund process.